jtel Insights
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Practical knowledge, trends and ideas for smarter customer communication.
20 blogs found
Blog September 14, 2026 · 4 min read
Cloud, on-premises or hybrid? The right contact center software for your business
Cloud, on-premises and hybrid deployments each have different strengths. The right choice depends on IT strategy, data protection, integration and growth.
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Blog July 30, 2026 · 5 min read
Voice bot or chatbot: which AI solution is right for your customer service?
Voice bots and chatbots automate customer service across different channels. The deciding factors are the use case, customer needs and integration with existing systems.
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Events May 12, 2026 · 2 min read
jtel Build The Bot Days 2026
jtel is launching its third Build The Bot Days hackathon, where five customers will turn practical service ideas into working chat and voice bots.
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Blog January 28, 2026 · 2 min read
The Future of Customer Service Up Close – jtel at CCW 2026
At CCW 2026, jtel and its partners will show how automation, AI and human customer service can work together effectively.
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Events November 26, 2025 · 4 min read
The Jury – jtel Build The Bot Days 2025
Three distinguished experts assess the bots using clear criteria – from meeting the requirements to the business case.
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Blog April 16, 2025 · 2 min read
jtel AI Pipeline – Choose the AI that benefits your business!
The jtel AI Pipeline focuses on tried-and-tested AI applications that support employees, accelerate processes and deliver measurable time and cost savings.
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Blog February 4, 2025 · 2 min read
AI news – RAG Bot
RAG bots connect large language models with company knowledge to deliver more accurate, up-to-date and context-specific answers.
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Blog December 5, 2024 · 2 min read
Tafel 2024
jtel supports Tafel, which rescues food and helps up to two million socially and economically disadvantaged people every year.
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Blog August 1, 2024 · 5 min read
To AI or not to AI – that is the question
A cost calculation shows the volume at which a voice bot becomes more economical than human handling and how much working time can be automated.
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Blog February 7, 2024 · 3 min read
Automation in customer service
Voice bots, chatbots, process integration and AI automate recurring service tasks and create measurable value without unnecessary technology hype.
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Blog October 13, 2023 · 2 min read
AI Shock in Stuttgart (jtel User Group)
Robotic process automation and AI-based customer service took center stage at the jtel Autumn User Group in Stuttgart.
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Blog May 30, 2022 · 3 min read
GDPR-compliant opt-in for recording calls
Call recordings support quality and documentation, but in the EU they require active consent and a permissible purpose.
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Blog October 12, 2021 · 5 min read
Eliminating silos in your company
Integrating the contact center, CRM, ERP and communication channels brings isolated data together and makes it available for end-to-end processes.
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Blog August 25, 2021 · 5 min read
Data integration is the key to optimizing business processes
Connecting the contact center to CRM, ERP and other business systems enables automated workflows, better use of data and more informed decisions.
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Blog October 13, 2020 · 4 min read
jtel with WhatsApp: an integration for customers and service teams
WhatsApp integration adds a familiar messaging channel to jtel, with intelligent routing, parallel chats, reporting and CRM connectivity.
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Blog July 7, 2020 · 5 min read
jtel with Teams: seamless integration with Microsoft Teams
Connecting jtel and Microsoft Teams combines collaboration, presence information and powerful contact center routing for distributed teams.
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Blog December 16, 2019 · 4 min read
Cloud-based call centers have become a market trend
Cloud contact centers are gaining ground over traditional on-premises models through rapid deployment, scalability, flexible subscriptions and reduced operational effort.
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Blog October 23, 2019 · 4 min read
How can you benefit from connecting your CRM system to the jtel ACD?
Integrating CRM and ACD reduces duplicate data maintenance, improves campaigns and gives employees reliable customer information.
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Blog July 28, 2014 · 6 min read
Multichannel communication in the customer service call center
A modern multichannel ACD brings together inquiries by phone, email, chat and social media, prioritizes them and protects service quality and reputation.
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Blog August 14, 2013 · 4 min read
How customer satisfaction is changing the contact center landscape
Customer experiences affect loyalty and costs. Integrated contact center processes help companies use feedback and continually adapt their services.
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