Your AI-supported customer service in real time
jtel Multichannel Contact Center Software
Live Agent features
Your AI-supported customer service in real time
With our innovative live agent function, we offer you a unique combination of human expertise and artificial intelligence that makes service for your customers faster and more efficient.
During a conversation between a customer and an agent, the AI actively listens in and supports the agent in real time. It analyses the communication, recognises important information and provides relevant suggestions or recommendations for action to make the conversation even more effective. This enables the agent to respond quickly and specifically to the customer’s needs without overlooking important details.
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Our live agent technology takes customer service to a new level. It combines the human empathy of an agent with the efficiency and speed of AI. This allows you to ensure that your customers always receive excellent support – at all times.
Optimise customer service in your company with the jtel Live Agent and offer your customers an unforgettable service experience.
jtel Multichannel Contact Center Software
Advantages of Live Agent
Real-time support
- The AI helps the agent to respond faster and better to customer enquiries by providing useful tips and solutions.
Data integration in real time
- The AI can retrieve relevant customer information in real time and make it available to the agent.
Automated logging
- After the call, the AI can create a summary of the conversation and automatically transfer it to a CRM system.
Scalability
- An AI pipeline can be set up in such a way that a large number of assistance systems can be connected.
Increased accuracy
- By precisely analysing the conversation, the AI ensures that no important information is lost.
Improved customer experience
- Your customers benefit from a smooth, fast and error-free service that increases the satisfaction of your callers.
Relief for agents
- The AI takes on supporting tasks and leaves the agent more room for personal and empathetic interaction.
jtel Multichannel Contact Center Software
Live Agent features
Transcription of the conversation
AI pipeline with a variety of assistance systems
Present useful information to the agent
Summary of the conversation
Engage in dialogue with jtel
We show you how to optimise your customer service with jtel.
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