jtel’s contact centre solutions for over 25 years
Outstanding customer service and services for companies and carriers
January 1997
Foundation of jtel GmbH in Munich
For over 25 years, jtel has been providing solutions and services for outstanding customer service - for both companies and carriers.
Spring 1997
The first steps
The first version of the telephony server supports speech recognition, but no DTMF!
Summer 1997
First installation of a voice computer at a customer with analogue telephone technology.
1998
Release of the first ISDN version of the telephony server based on CAPI 2.0, which also supports DTMF recognition.
1999
1999 Entry into the voice service provider market with IVR applications for TV and radio programmes.
1999
First ACD solutions for the entertainment sector
2000
Increasing our capacity
Development of a ‘mass calling platform’ for 2000 parallel calls and 250 call attempts per second.
2001
Introduction of voice bots
Introduction of the first voice bot solution with text-to-speech and speech recognition using machine learning algorithms. Training a new application takes 8 to 10 hours.
2003
Support of the SS7 network protocol, first use in the core network of a network operator.
2006
Platform introduced for the transmission of local numbers (LNP) and mobile numbers (MNP) carriers using the IN protocol.
2007
jtel turns 10 years old!
2008
Carrier network solution offers configurable routing via web-based GUI.
1M+
Increasing our customer interactions
Many millions of customer interactions are processed daily throughout Europe with jtel
2010
Introduction of a web-based contact centre solution for network operators as a white label product.
2014
jtel enters the enterprise contact centre market, the product is branded and seen with the jtel logo for the first time.
2016
Dialler module is introduced.
2017
jtel turns 20 years old!
2018
Modules for chat and e-mail processing introduced.
Spring 2020
MS Teams Connector is introduced during the first corona lockdown.
Summer 2020
The jtel Cloud is launched and the first customer goes live.
2021
jtel chatbot based on Tensorflow AI is introduced.
January 2022
jtel turns 25 years old!
Autumn 2022
Introduction of the first voice bot solution based on modern AI technology. Training for a new application has fallen from 8 to 10 hours in 2001 to just a few minutes in 2022.
Summer 2023
First LLM integrated into the jtel system.
Autumn 2023
Voice bots can now be created with the jtel workflow GUI
2024
Live agent with voice transcription and AI sidekick, which supports agents in answering customer enquiries, will be presented at CCW 2024.
200+
Over 200
Our solutions are used by more than 200 companies throughout Europe
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