jtel SMS Management. Use the SMS channel and integrate it into your communication processes
SMS Features
Perfect Customer Service with jtel’s SMS Platform Module
Integrate SMS channel into your customer service
Even in the age of Whats App & Co., SMS is still an integral part of many business applications. Utilise this existing channel and integrate it into your communication processes.
Simple integration of your two-way communication
Jtel’s SMS and fax capabilities allow two-way communication with customers. Incoming SMS can be distributed to agents for processing, at the same time SMS can be quickly sent as confirmation for transactions – directly from agent to customer. The easiest way to handle faxes is to convert them as e-mail attachments through a UC system and distribute them via the jtel e-mail module. The jtel statistics show faxes and SMS separately.
jtel Multichannel Contact Center Software
Advantages of SMS
Higher Customer Satisfaction
- Additional Media Channel
- SMS as an Alternative to ‘Modern’ Messangers
- Customers can Open Web Links from SMS
- Customers can Send SMS Messages Back to Customer Service
Higher Employee Satisfaction
- SMS as an Additional Media Channel Integrated in the jtel Client
- Faster Processing in the jtel Client
- Convenient Work with Text Modules
- Familiarity Through Well-Known Technology
Optimisation of Service Processes
- Integration of SMS as an Additional Media Channel
- Sustainable Processing of SMS through jtel Multichannel Routing
- Acceleration of Processes
- Reduce the Error Rate with Text Modules
Cost Savings
- Faster Processing
- CRM Integration
jtel Multichannel Contact Center Software
SMS Performance Features
SMS as a Media Channel
Integration of the jtel Routing Engine
SMS Exchanges Monitored by a Supervisor
Text Modules
Automatic Saving of SMS dialogues in CRM via REST API
Engage in dialogue with jtel
We show you how to optimise your customer service with jtel.
Simply fill in the form below and our experts will be there for you.