Multichannel Contact Center Software

APIs & Process integration

jtel offers a ready-made integration for many common software solutions. In addition, connections to customer-specific applications are possible on the basis of various interfaces – to optimise your customer processes.

jtel APIs and process integration

To connect your existing backend applications

Data integration using different methods

jtel business process integration

Companies use a variety of tools and platforms to manage customer data, control workflows and optimise processes. The efficient automation of these processes requires tight integration to ensure that data can be easily exchanged and shared between different platforms.

jtel APIs for automated workflows

jtel offers a ready-made integration for many common software solutions, e.g. CRM, trouble ticket or ERP systems. In addition, customer-specific programs can also be connected via modern interfaces such as RESTful API or web services – always with the aim of optimising your specific processes.

jtel APIs and efficient integration

jtel offers extensive APIs that enable efficient integration with various business software solutions. Measurably increase your customer satisfaction through database-specific routing, increase your employee satisfaction by displaying relevant data records and automate! Because that is where the profit lies.

Standard and customer-specific integrations

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