SAP’s web-based CRM and ERP C4C makes integration with jtel a breeze and ensures your contact center solution is fully aligned with all SAP modules and processes. To increase your efficiency and performance in customer service.
SAP Integration Features
Perfect customer service with jtel’s process integration in SAP
Perfect customer service with jtel’s APIs & process integration in SAP
SAP is at the heart of many organisations, providing efficient management of customer contact data, support tickets and processes for order management and other key workflows. SAP’s new web-based CRM and ERP C4C makes integration with jtel a breeze and ensures that your contact centre solution is fully aligned with all SAP modules and processes, significantly increasing your efficiency and performance.
Complete SAP integration for perfect customer service
The API and widget integration brings jtel and SAP together so that data can be exchanged, triggered actions and processes can be managed seamlessly by both systems. This allows you to provide better and faster customer service while making the work of your employees easier. Consistent records and data help you deliver agile service.
jtel Multichannel Contact Center Software
Advantages of SAP integration
Higher Customer Satisfaction
- Customers can be served faster
- Forwarding is avoided by routing to relevant processors
- Reduced waiting times
- Customer concerns are presented to the processor when they call
Higher Employee Satisfaction
- There is no need for time-consuming data record searches
- More competent appearance by presenting relevant database
- Faster processing through SAP / jtel integration
- Elimination of repetitive, boring work steps
Optimisation of Service Processes
- Control of routing according to business process
- Acceleration of Processes
- Use of existing data in customer dialogue
- Reduction of the error rate
- Consistent maintenance of data records
- Automation of recurring process steps
Cost Savings
- Increasing the degree of automation
- Acceleration of processes
- Use of existing historical SAP data for resource planning
jtel Multichannel Contact Center Software
Features SAP integration
Business Case Routing
Caller ID matching
Connection of SAP C4C through jtel standard SAP query object in the graphical callflow designer
Cascading SAP queries to provide necessary information in detail
Standard integration with SAP using widgets compatible with SAP C4C
Outgoing CTI: Click-to-dial from the relevant application
Enables last agent routing over any channel
Outgoing CTI and dialer: Comparison of the phone number signaling that suits the business process
VIP Routing SLA - Routing
Automatic writing of various call data into the call log of the backend system
Automatic query of callers for relevant information, e.g. order or ticket number
Provision of additional functions through corresponding REST interfaces in the SAP C4C instance
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