The web-based ticket system from Atlassian becomes even faster and much more convenient to use thanks to the connection to jtel.
Jira Integration Advantages
Perfect support with jtel’s APIs process integration in Jira
Highest efficiency with jtel’s Jira integration
The input channels into a Jira system can be diverse. Not only emails, but also calls and other media fill the conveyor belt of processes in the popular ticket and workflow system. But what criteria are used to distribute the workload? According to which priorities and to which recipients and processors? jtel becomes a distribution hub with the Jira API and ensures sustainable and continuous control.
Process in first place
Together with the experts from jtel, you first analyse your individual communication processes around your Jira. Define how the jtel multichannel system supports you in distributing tickets and automatically opening the appropriate open tickets when a call comes in. Find out how jtel’s AI-supported chat bot relieves your service colleagues by providing fully automated ticket information and interactions with your users.
jtel Multichannel Contact Center Software
Advantages of Jira integration
Higher Customer Satisfaction
- Customers can be served faster
- Tickets or a list of tickets are available to the agent
- Exact data record retrieval, resulting in customer-friendly processing
Higher Employee Satisfaction
- There is no need for time-consuming data record searches
- More competent appearance by presenting relevant ticket data
- Faster processing through jira / jtel integration
- Fewer forwardings to colleagues/groups thanks to better routing
Optimisation of Service Processes
- Routing tickets as a media event
- Control of routing according to business process
- Presentation of the exact data set: ticket or list to choose from
- Acceleration of Processes
- Use of existing data in customer dialogue
- Reduction of the error rate
- Consistent maintenance of data records
- Automation of recurring process steps
- Sustainable real-time monitoring together with other media/calls
- Comprehensive reporting
Cost Savings
- Faster routing
- Increasing the degree of automation
- Acceleration of processes
jtel Multichannel Contact Center Software
Jira integration features
Connection of jira via jtel plugin in the graphical call flow designer (IVR routing application)
Ticketing automation, creating and updating Jira tickets based on customer interactions in the call center
Real-time data access, call center agents can access relevant Jira issues
Improved tracking, customer concerns can be recorded as an issue in Jira
Communication integration, enables direct exchange of Jira data and confluence text blocks
Engage in dialogue with jtel
We show you how to optimise your customer service with jtel.
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