Offer your customers support via a familiar interface with WhatsApp© integration for your jtel contact centre solution.
Flexible and fully harmonised integration
With two billion users, WhatsApp is one of the most popular messaging apps in the world. What if you could leverage the ease of use and familiarity your customers and employees have with it to enhance your contact centre operations?
With the jtel WhatsApp module, your customer comes first
On its own, WhatsApp is a simple and convenient messaging platform to connect friends and family. Integrated with the jtel system, it becomes an additional channel for agents to quickly support customers. Employees can access the platform directly from the home view of their jtel client and customers can initiate a WhatsApp chat by simply clicking on the icon on your website.
Easy integration of the jtel WhatsApp module into your system
Install the WhatsApp integration as an extension to your existing jtel infrastructure. Take advantage of easily configurable administrator settings and implement reporting that supports the level of detail you need to manage operations and ensure customer success.
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