ACD
The jtel ACD platform module enables optimised and efficient call routing for contact centres of all sizes. Find out more. Let us advise you.
ACD features (inbound)
Perfect customer service with jtel’s ACD platform module
High-performance call and contact centre solutions
With the jtel Inbound ACD, companies can set up powerful omnichannel call and contact centres. jtel Inbound Voice solutions are flexible, customisable, user-optimised and a good choice for efficient customer interactions and perfect customer service.
Simple integration of CRM, ERP and ticketing systems
With the jtel Inbound ACD, agents can quickly take on new tasks and enter the customer interaction process. Simple integration into existing applications such as CRM, ERP or ticketing systems takes place via open APIs. Agents and supervisors can participate in the service via any device with a web connection, e.g. smartphone or tablet.
jtel Multichannel Contact Center Software
Advantages of Inbound ACD
Management of Incoming and Outgoing Calls via Multiple Channels
- Landline, Mobile, E-mail, Web, WebRTC, Fax
- Remote Registration and Centralised Environment
Integration into Business Processes
- Additional Communication Options for CRM and ERP Tools
- Creating CEBP applications
Flexible Assignment of Rights and Forwarding
- Planning and Optimisation of Call Distribution
- Fully Skill-Based Call Forwarding Options
Completely Web-Based
- No Client Software or Integration Required
- Access from Tablets and Smartphones as well as Desktop PCs
jtel Multichannel Contact Center Software
Inbound ACD features
Complete statistics and reports
Unlimited number of agents and groups
Measure and optimise customer experiences
Flexible definitions of skills
Multi-client capability
Customisable routing logic
IP and TDM connectivity
Comprehensive, flexible control options
Live status bar for reports to the supervisor
Virtual options or options on site
Active queue management
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