Email as the most important non-voice channel – integrated into your multichannel strategy.
E-Mail Features
Perfect customer service with e-mail management from jtel
E-mall as part of the multichannel strategy
Email management is a key component of the multi-channel strategy. As the first touchpoint, email is often just as important as a phone call. That’s why it’s crucial to precisely control and track this channel. jtel Email Management can be connected to the leading mail systems and is analysed in jtel Reporting in consolidation with other media channels.
Fast and secure distribution to suitable agents
Automatic distribution of emails with keyword recognition ensures that emails are forwarded securely and quickly to the appropriate agents. Standard reports with common KPIs included in the scope of delivery. Extended e-mail client with text module function for standardised responses available.
jtel Multichannel Contact Center Software
E-mail Advantages
Higher Customer Satisfaction
- Additional Media Channel
- Email as the most important non-voice channel
- Customers can send emails back to customer service
Higher Employee Satisfaction
- E-mail as an additional media channel integrated in the jtel client
- Convenient and fast response through text modules
- Full routing functions with forwarding to colleagues or groups
- Variety through occasional media changes
Optimisation of Service Processes
- Integration of E-mail as an Additional Media Channel
- Sustainable Processing of E-mail Through jtel Multichannel Routing
- Acceleration of Processes
- Reduce the Error Rate with Text Modules
- Routing to the Best Possible Destinations According to Content
- Multiple E-mail Inboxes
- CRM Integration for Documentation via REST API
Cost Savings
- Fast Routing
- Quick Processing at the Agent Station
- CRM Integration
jtel Multichannel Contact Center Software
E-Mail Performance features
E-mail as an Additional Media Channel
Integration of the jtel Routing Engine
Email Processing by Agents Directly in the jtel Client
Connector für mehrere E-Mail Postfächer
Routing by Content (Keywords)
Monitoring by the Supervisor
Text Modules
Automatic E-mail saving in the CRM via REST API
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