jtel’s solutions can be easily integrated into any company’s business process via APIs (interfaces). jtel offers pre-built integrations for many common software solutions while also enabling customized connection to third-party platforms
jtel standard business process integration
CRM systems such as Salesforce or Microsoft Dynamics 365 are widely used and popular. This makes it all the more important that an open contact centre platform such as jtel can be seamlessly integrated into them – with the aim of achieving optimum routing results and automating recurring process steps such as entering call data into the call log. Best practice on board – and yet open to customisation. That is jtel.
Customised integration
jtel’s solutions can be easily integrated into any company’s business process via APIs (interfaces). This allows a wide range of possible actions, which can also be extended to third-party platforms. Data exchange means that processes are updated and harmonised to ensure accurate data records and effective information management.
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