jtel is neutral to telecommunications systems. (Almost) every traditional PBX and every SBC can be connected to jtel via SIP trunk. This means investment protection.
PBX Integration Features
Perfect Customer Service with jtel’s PBX Process Integration
Investment protection through standardised interfaces and SIP protocol
Your voice infrastructure is an important asset that needs to be protected. Regardless of which telecommunications system(s) you are currently using and which paths you want to take in the future – you can connect a jtel system and continue to use it later. Because a piece of technology can be quickly replaced or modernised. Your service processes remain the same and are adapted to your customers’ requirements. That’s why jtel customers are always on the safe side and are not dependent on technologies that can change unpredictably.
Signalling the employee status
Jtel systems are connected via SI_P Trunk. It doesn’t matter whether you prefer a classic PBX or an SBC. SIP makes it possible. In many cases, it makes sense to provide status information from employees in order to make optimal routing decisions. We understand various protocols for this, be it CSTA, SOAP, TAPI, JTAPI or others. Or do you use Estos ECSTA or C4B? Multiline TAPI signalling gives you access to the status of your colleagues, regardless of whether they are licensed as agents in jtel or not. This is why jtel is increasingly being used as an attendant console.
jtel Multichannel Contact Center Software
Advantages of PBX Integration
Higher Employee Satisfaction
- Use of the usual telephone/voice output device
- No training for new telephone or softphone
- Just ONE phone for office telephony and contact centers
- Softphone usable
Optimize service processes
- Integration of other locations is easy
- Formation of virtual groups is possible – even if different telecommunications systems are available
Cost Savings
- Investment protection through use of existing systems
- Use of existing voice infrastructure
- Continued use of the contact center even if the telecommunications system is replaced
- Cloud telecommunications systems can be connected
- Migration to MS Teams possible
- SBC connection possible
- WebRTC possible
- Home office possible with any voice output device/telephone
- Mobile phone use possible
jtel Multichannel Contact Center Software
Features PBX integration
Interfaces to various telecommunications systems via CSTA, SOAP, TAPI, JTAP etc.
Several different telecommunications systems can be used at the same time
RTP connection via SIP trunk
Cloud operation of the telecommunications system possible
On-premise telecommunications system possible
UCC connection possible, e.g. Estos or C4B
SBC connection possible
Engage in dialogue with jtel
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