Individual Voice Bots for your Customer Service
Voice Bot Features
Perfect Customer Service with jtel’s Voice Bot
Automated customer support with customised voice bots
Customer service automation aims to successfully handle some of the interactions in the contact centre using intelligent algorithms and without the intervention of a human agent. The jtel Voice Bot focuses on the use of natural language in digital channels.
Increasing the level of automation and optimising business processes in the service centre
Strengthen your ability to act! The automation of simple questions and answers (FAQ bot) is often the starting point for the automation of customer centres. However, business process-orientated conversations have a much greater value – for both parties involved. Executing actions in backend systems (from finalising a purchase to resetting a password) is the showpiece of customer service automation.
Increased efficiency with customised voice bots
24/7 availability, the voice bot is available around the clock, which means that customer enquiries can be processed at any time of day without human intervention. Personalisation of customer communications through pre-qualification, via backend systems API integration, to automatically process targeted automated customer interactions with standard questions, reducing the processing time per enquiry and allowing staff to focus on more complex tasks. Reduction of errors, as the Voice Bot minimises the risk of human error, ensuring consistent service quality.
jtel Multichannel Contact Center Software
Advantages of Voice Bot
Increasing the level of automation in the service center
- 7 x 24 hour availability for your customers
- Relieving your hotlines
- Cost reduction by automating dialogue processes with artificial intelligence
Higher Customer Satisfaction
- Multiple voice bots possible at the same time
- Human-like dialogue in the language process
- Elimination of waiting times
- Preventing churn through qualified accessibility
Business process optimization
- Quick and easy implementation into existing backend systems (CRM, ERP)
- Easily create conversations in the convenient workflow editor
- Automatic writing away of the Voice Bot transcript, e.g. in the CRM system
- Integration into the Multichannel Concept
- Comprehensive Control with Other Media Channels
- Reduction in the error rate and better utilization of employees for complex topics
- Consolidated Monitoring and Reporting Across All Media Channels
jtel Multichannel Contact Center Software
Features Voice Bot
Cloud-based (SaaS) architecture possible
AI-based dialogue support possible
Speech recognizer and speech synthesis via API from cloud services (SaaS)
Additional, Fully-fledged Media Channel
Potential Connection of Backend Applications via REST and other APIs
Integration of Routing Objects in the Graphical Callflow Editor
Integration into the Overarching jtel Routing System
Automatic writing of Voice Bot transcripts into the backend system
Engage in dialogue with jtel
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