Web Call / Video Call

Web Call / Video Call Features

Perfect Customer Service with jtel’s Platform-Module Web Call / Video Call

Calls without media discontinuity from the website

Many so-called web click-to-call solutions are not end-to-end solutions and require a telephone number to be entered. The call to the call centre is made in the traditional way via the customer’s mobile phone or landline. Not so with jtel One-Click One-Call. Calls go directly from your website to your call centre. Visitors are only a single click away from you in the browser.

Easy integration of audio calls and video calls into your system

You can choose between audio-only calls or optional video and screen sharing.  Integration is super-simple and quick to realise.

jtel Multichannel Contact Center Software

Advantages Web Call / Video Call

• One click – one call, whether voice or video
• No more dialling required
• Website visitors do not need another device, e.g.
• the Landline or Mobile phone
• Identification of the Website from which the Call was Set Up

• No Client Software or Integration Required
• Access from Tablets and Smartphones as well as Desktop PCs

• Communication Takes Place via the Browser, Tablet or Phone
• Existing Telephone Agents can be Integrated without Additional Equipment for Audio-Only Calls

• Use of Existing Service Number(s)
• IVR (Self-service)
• Bot-Integration
• Also Possible for Third-Party Systems (non-jtel)

• Voice Calls can be Continued as Video Calls
• Screen Sharing, e.g. for technical advice or service

jtel Multichannel Contact Center Software

Features Web Call / Video Call

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