Custom integration. jtel’s solutions can be easily integrated into any company’s business process via APIs (interfaces)..
RESTful APIs Integration Features
Perfect Customer Service with jtel’s RESTful API
Customised integration | Includes backend system in the routing
Use existing customer data to achieve greater customer satisfaction! Good routing satisfies customers and employees alike. But how can you ensure that existing data is used for these decisions? And how can your leading systems, e.g. CRM or ERP, utilise information from jtel? REST offers a wide range of possibilities and makes a significant contribution to speeding up processes and reducing costs.
Process optimisation | Advantages for customers, employees, management and significant cost benefits
jtel can be easily integrated into many of your company’s service processes via APIs (interfaces). Data exchange enables faster and more precise processing of procedures. The result is automation with a lower error rate. Last but not least, employees are relieved when they are presented with the exact data record with the call or media event. This is how employee satisfaction works!
jtel Multichannel Contact Center Software
Advantages of RESTful APIs Integration
Higher Customer Satisfaction
- Customers can be served faster
- Forwarding is avoided by routing to relevant processors
- Reduced waiting times
- Customer concerns are presented to the processor when they call
Higher Employee Satisfaction
- There is no need for time-consuming data record searches
- More competent appearance by presenting relevant database
- Faster Processing
- Elimination of repetitive, boring work steps
Optimisation of Service Processes
- Control of routing according to business process
- Acceleration of Processes
- Use of existing data in customer dialogue
- Reduction of the error rate
- Consistent maintenance of data records
- Automation of recurring process steps
Cost Savings
- Increasing the degree of automation
- Acceleration of processes
- Use of existing historical data for resource planning
jtel Multichannel Contact Center Software
RESTful APIs Integration Features
Business Case Routing
Connection of several systems possible at the same time
Connection of backend applications via REST and other APIs
Enables last agent routing over any channel
Integration of routing objects in the graphical callflow designer
VIP routing
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