jtel Multichannel Platform Module
The jtel system has a modular structure. You define your customer service strategy yourself and select the required modules – across many media channels.
jtel Multichannel Platform Module
The Solution for Multichannel Contact Centers
Excellent service strategies for your industry
jtel modules on-premise and cloud
jtel is deployment-neutral. Are you keen to operate your business-critical systems yourself? Then choose the on-premise variant. Regardless of which voice infrastructure you use and where it is operated – we provide the connection. Do you prefer software as a service? Then use the jtel cloud and we and our system partners will take care of the operation for you.
jtel modules according to your needs
In addition to the inbound voice module with the legendary jtel routing application and the outbound dialer, we also offer the option of integrating your digital channels. Provide your customers and prospects with chat, WhatsApp or other inbound channels!
jtel data integration
Use information that is already available in your systems to optimise routing and thereby increase customer satisfaction! jtel masters interfaces to your CRM, ticket or ERP system and enables you to optimise your service processes.
Basic modules of our portal and possible media channels
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