Enjoy real-time communication and easy customer contact with the jtel platform module Web Chat
Web chat as another media channel Through chat, your customers can communicate with you in real time and have the freedom to do something else at the same time. This is multitasking in customer communication. Agents can conduct several chats at the same time and thus achieve far greater efficiency and productivity – with fewer calls at the same time.
Easy integration of the jtel Web Chat module into your system As soon as a customer clicks the chat button, jtel Chat identifies an agent with the appropriate skills and routes this as a media event. Multiple chats per agent are possible at the same time. The chat module is quickly and easily configured and integrated as a script on the customer website in just a few simple steps. Chat transcripts can be saved in the CRM system after customer interaction.
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