Enjoy real-time communication and easy customer contact with the jtel platform module Web Chat
Web Chat Features
Perfect Customer Service with jtel’s Web Chat Platform-Module
Web chat as another media channel Through chat, your customers can communicate with you in real time and have the freedom to do something else at the same time. This is multitasking in customer communication. Agents can conduct several chats at the same time and thus achieve far greater efficiency and productivity – with fewer calls at the same time.
Easy integration of the jtel Web Chat module into your system As soon as a customer clicks the chat button, jtel Chat identifies an agent with the appropriate skills and routes this as a media event. Multiple chats per agent are possible at the same time. The chat module is quickly and easily configured and integrated as a script on the customer website in just a few simple steps. Chat transcripts can be saved in the CRM system after customer interaction.
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jtel Multichannel Contact Center Software
Advantages of Web Chat
Higher Customer Satisfaction
- Another Media Channel
- Real-time Communication
- The Channel of Choice for Many Customers
- Can be used from Any Web Device
Higher Employee Satisfaction
- Multiple Simultaneous Chats
- Faster Processing Possible thanks to Preconfigured Text Modules
- Skill-based Routing
Optimisation of Service Processes
- Skill-based Routing
- Automatic Deletion of the Chat Transcript, e.g. in the CRM system
- Integration into the Multichannel Concept
- Comprehensive Control with Other Media Channels
- Reduce the Error Rate with Text Modules
- Consolidated Monitoring and Reporting Across All Media Channels
Cost Savings
- Increased Éfficiency Through a Multichannel Approach
- Better Utilisation of Employee Capacity
- Multiple Chats per Employee Possible at the Same Time
- Quick and Easy Integration on your Selected Websites
- Simple Configuration
jtel Multichannel Contact Center Software
Features Web Chat
Additional, Fully-fledged Media Channel
Potential Connection of Backend Applications via REST and other APIs
Integration into the Overarching jtel Routing System
Automatic Writing Away of Chat Transcripts in the Backend System
Integration of Routing Objects in the Graphical Callflow Editor
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We show you how to optimise your customer service with jtel.
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