Cloud
(SaaS)

jtel Cloud (SaaS) Features

Cloud SaaS solutions for companies of all sizes

For a long time, contact centres were seen as a technology almost exclusively for large companies. jtel’s fully hosted contact centre solutions are a real option for organisations of all sizes. Cloud services are based on monthly payments or software as a service, which means that you can set up omnichannel solutions for new and existing requirements very quickly. And you can do so with manageable risk while expanding your service capacity – whenever it makes sense for you.

Sie brauchen sich keine Gedanken über die Infrastruktur zu machen, wir kümmern uns um die Verwaltung und Bereitstellung. Wir bieten 99,9 % Verfügbarkeit der von Deutschland aus gehosteten Dienste in einem Rechenzentrum in einer sicheren, GDPR-konformen Umgebung.

Our solution is a better alternative to the traditional, multi-tenant environment offered by many public cloud service providers. We provide you with a dedicated, isolated, secure platform – our jtel private cloud – that is tailored to your needs and has the full jtel feature set to fulfil your requirements.

We can connect to any element or system in your local infrastructure via secure VPN tunnels, ensuring tight integration between the jtel Cloud system and your other assets. In addition, traditional premise-based PBX systems can also be integrated via SIP.

Flexible Options

Our industry efficient approach to providing a flexible jtel private cloud (SaaS) with customised networking allows us to transition you to the cloud while ensuring the protection of your data and complete flexibility in deployment options. You can even set up multiple tenants within your own jtel Cloud.

Customisation has always been the missing link in shared public clouds, but through our own numerous APIs we can provide connectivity to literally hundreds of different CRM, ERP and ticketing systems… just ask us what’s possible. We can also offer any of our existing integration options, such as MS Teams or WhatsApp.

Our unique solution also means that we don’t impose upgrades or maintenance windows on our jtel private cloud (SaaS) customers. Like everything else, updates can be easily tailored to your requirements and preferences, so you can choose when to deploy them according to your schedules.

jtel Multichannel Contact Center Software

Advantages of jtel’s Cloud SaaS

• Improved security and data protection: The jtel private cloud (SaaS) offers a strictly controlled environment, which is particularly important for customers in security-critical industries. This strengthens customers’ trust in the company’s handling of their data.
• Adaptability: Companies can customise the jtel private cloud (SaaS) infrastructure and services to meet specific business requirements, enabling a personalised experience for the customer and better meeting their needs.
• High performance and reliability: The jtel private cloud (SaaS) can be configured to meet high performance standards, reducing the likelihood of downtime and ensuring a smooth service experience for the customer.
• Rapid scalability: The jtel private cloud (SaaS) enables companies to scale resources quickly to cope with peak loads or growing customer requirements without compromising on service quality. This ensures consistently high customer satisfaction.

• Improved collaboration: With the jtel private cloud (SaaS), collaboration tools and applications can be seamlessly integrated, facilitating teamwork and information sharing. Effective communication and collaboration are key to employee satisfaction and productivity. And technically, connectivity to your PBX via SIP is a de facto standard..
• High system availability and reliability: As the jtel private cloud (SaaS) can be better controlled and managed, it minimises downtime and performance issues. This ensures a more stable working environment, which in turn reduces frustration at work.
• Customisation and increased performance: The jtel private cloud (SaaS) makes it possible to quickly adapt and scale resources to support specific workloads or projects. This flexibility improves employee efficiency and satisfaction as they have the tools and resources they need to fulfil their tasks effectively.

• Customised configuration: The jtel private cloud (SaaS) can be tailored specifically to a company’s needs, which improves the efficiency of service processes. Companies can design environments and services to best suit the specific requirements of their service processes.
• Centralised data management: In jtel private cloud (SaaS), data can be stored and managed centrally, enabling faster and more secure access. This facilitates data analysis and management, which in turn improves response times to customer enquiries and increases data integrity.
• Increased security: Control over security standards and the physical protection of data in the jtel private cloud (SaaS) are particularly high, which reduces the risk of data loss and leaks. This is particularly important for compliance with data protection standards and for customer confidence in your company’s service processes
• Scalability and flexibility: The jtel private cloud (SaaS) offers the ability to scale resources quickly, which is important for companies that need to respond to seasonal fluctuations or unexpected demand. This flexibility supports dynamic adjustment of service capacities without compromising the quality or availability of services

• Control over capital costs: With the jtel private cloud (SaaS), companies can better plan and manage their IT infrastructure expenditure as they do not have to constantly purchase new hardware
• Reduce maintenance and upgrade costs: The jtel private cloud (SaaS) simplifies the management of hardware and software, as everything takes place in a controlled environment and as a jtel service. This reduces the need for additional services and lowers the cost of regular maintenance and upgrades.
• Increased efficiency through automation: The jtel private cloud (SaaS) supports the automation of many IT processes, from data backup to resource management. This reduces the need for manual intervention and can therefore reduce personnel and operating costs on your side.

jtel Multichannel Contact Center Software

Features of jtel‘s Cloud SaaS

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