jtel User Group Event
On-site and/or remote
For jtel Partners and Customers
jtel User Group
Registration for the next User Group Event
Welcome to the jtel User Group ‘Focus on Municipal Utilities and Energy Suppliers’ on Wednesday, 15 April 2026 at 10:00 a.m. with interesting presentations and information.
Date: Wednesday, 15 April 2026, 10:00 a.m. to 12:00 p.m.
Agenda:
10:00 to 10:10 – Welcome, schedule, agenda
jtel as a tech partner in the municipal utilities and energy sector. What trends are we seeing? What solutions does jtel have to offer?
Stephan Krüger
Key Account Manager, jtel GmbH
10:10 to 10:50 – Customer presentation
Pforzheim Municipal Utilities caught between customer expectations, service quality and cost pressure. Concrete answers to difficult requirements.
Live demo transcription in the customer centre
Linking transcription to the knowledge database
Google reviews – how we improved from 2.8 stars to 4.2 stars
Customer satisfaction surveys
Marcus Ewald
Abteilungsleiter Kundenservice, Stadtwerke Pforzheim GmbH & Co. KG
10:50 to 11:20 – What’s new in development?
Lewis A. Graham
Chief Executive Officer, jtel GmbH
11:20 bis 11:45 – Q&A
Ab 12:00 Uhr – Business Lunch
Ort: bei den Stadtwerken Pforzheim oder remote.
Adresse: Stadtwerke Pforzheim, Sandweg 22, 75179 Pforzheim
User Group members can find the Zoom link in the jtel Academy calendar at any time. Or you can register right here and we will send you the access data.
