Excellent services for your industry

Employee satisfaction

Employee satisfaction is an important part of any organisation as it has a direct impact on the overall success and growth of the business. By taking knowledge transfer and employee support services seriously, we lay the foundation for increased productivity, improved customer service, lower employee turnover rates, improved teamwork and collaboration, a better corporate image and increased innovation and creativity.

Process Optimisation

Our partners and we help ourselves to the toolbox and find the right tools to ask the right questions that provide the necessary answers for process optimisation. The toolbox includes joint KPI analysis based on reports, moderated strategy workshops, work shadowing in the service centre, analysis of telephone data, logical checking of announcements, so-called ‘mystery calls’ and setting up customer satisfaction analyses, i.e. NPS scoring as one of the most important key figures in customer experience management.

Cost Savings

With our support, our partners are happy to provide any service for our customers. This means that customers can rely on our joint service with minimal effort. But the best thing for all sides is when we manage to pass on our product knowledge to our customers together. A tool, including our jtel software, increases efficiency when it is used by experts. And that’s what we’re all about: increasing efficiency and thus reducing costs.