Every company uses different applications to manage communications, customer data, accounts, processes, etc. These applications and services tend to exist in silos, making it difficult to share and coordinate across organizations. However, companies are increasingly relying on the ability to share their information and access it across systems.

Thanks to Communications Enhanced Business Processes (CEBP), this type of integration and sharing of resources and data across different systems is now possible. API connectors enable simple business resources to communicate with each other so that information can be made available and shared by employees across locations and systems.

Since communication is essential to the success of companies, it makes sense to put all communication channels at the center of these corporate applications. For this reason, all jtel solutions are equipped with APIs that enable connectivity and integration with third-party applications. This would allow call center employees, for example, to access customer data from different systems, or participants in a telephone conference would have the opportunity to access relevant project data at the same time, with the display of the data being able to be individually adapted depending on the device used.

CEBPs have the potential to dramatically improve business efficiency. By providing on-demand access to relevant information, employees can provide more efficient and effective service to their customers. Depending on the department, for example, conversation times can be reduced and customers can be gained at the same time.

Eliminating silos leads to an integrated company. Learn more about how jtel solutions can help you overcome communications challenges, increase efficiency, and improve integration of enterprise applications and services. Call us to find out how CEPB benefits your company.