jtel statistics training for end customers
In-depth expertise in reporting, ACD understanding and data-based decisions. [Produktnummer: 301063]
This is a basic statistics training course that teaches the fundamentals of jtel ACD standard reports and data analysis. The two-day training course is aimed at jtel end customers who want to exploit the full potential of their ACD data. The aim of the course is to provide you with in-depth knowledge of the jtel data structure, key performance indicators and how to create meaningful reports and charts – all based on realistic ACD scenarios.
This course is ideal for teams from departments such as reporting, controlling, sales or IT who actively work with jtel data and want to integrate it into third-party tools (e.g. BI systems).
Please register your interest using the ‘Statistics training for end customers’ form. Our sales department will then contact you and provide you with a personalised quote.
Training content:
- Understanding ACD processes: From call simulations to supervisor/agent views
- Analysing the jtel database: structure: tables, columns, processes
- Apply standard metrics according to jtel Wiki
- Create reports and diagrams with BI tools
- Derive key figures yourself for individual requirements
- Optional: An additional third day. Customising day for joint implementation of customer-specific reports. This training day is offered as the third day of the statistics training course for end customers. It takes place immediately afterwards. On this day, individual questions are discussed and there is also time to revisit topics in detail. [Product number: 301064]
Procedure:
- 2 training days (product number: 301063 | 16 working hours), from 9 a.m. to 5 p.m. each day Introduction to ACD scenarios, database structure, standard key figures, initial reports and diagrams Key figure derivation, in-depth database analysis, further development of reports
- 1 add-on optional training day (optional | product number: 301064 | 8 working hours), from 9 a.m. to 5 p.m. Implementation of individual customer requirements (can be submitted in advance), e.g. outbound statistics
Location:
jtel GmbH HQ in Munich | 85521 Ottobrunn (or a comparable local jtel training location)
Number of participants:
minimum 3, maximum 6 participants, open group training
Requirements:
- Participation with your own notebook Access to the jtel training system Knowledge of SQL and mySQL desirable
- Training materials will be provided.
Your added value:
- You will understand how jtel data is structured and how to use it. You will be able to create and present your own reports. You will lay the foundation for data-driven decisions in your company. Optional: Support from jtel with follow-up work and report creation is available, e.g. via add-on statistics training. Customising standard reporting | Product number: 301064 Statistics quota – reporting and analysis | Product number: 301066)
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You can use this form to request a quote for jtel statistics training for end customers.
You can use this form to request a quote for jtel statistics training for end customers.
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