jtel Individual Statistic Training for end customers
on site or remotely
jtel Individual Statistic Training for end customers
Data. Processes. Reporting – tailored to your requirements.
Welcome to the registration for individual statistics training for end customers.
This on-site training course is aimed at companies that want to professionally implement individual reporting requirements based on their own jtel ACD database. The focus is not on imparting standard knowledge, but on working directly on your own processes, key figures and systems – together with experts from your company.
Registration
Register using the form below. Our sales department will process your registration and contact you.
Information jtel Individual Statistic Training for End Customers
Training content:
- Customised reporting training based on your jtel database structure
- Joint analysis and implementation of your reporting requirements
- Concrete work with your data – no standard examples
- Use and visualisation of your KPIs in the BI tool and with graphical tools
- Optional overview of jtel ACD for structured preparation
- Flexible Schulungstage, abgestimmt auf Fachbereiche & Themen
Number of participants
- At least 3
- A maximum of 6
- Open group training
Technical Requirements
- Participation with your own notebook
- Access to the jtel training system
- Knowledge of SQL and mySQL is desirable
- Training materials will be provided.
Your added value
- Individually tailored to your system and your questions
- Quick coordination with technical contacts on site
- Effective data usage directly on your infrastructure
- Follow-up and support possible through quota – without new order
Agenda jtel statistics individual training for end customers
- ½ training day (optional) Introduction for internal participants – basic knowledge of jtel ACD
- 2 training days, each from 9:00 a.m. to 4:30 p.m.
- Introduction to the database structure, initial scenarios, report creation in the BI tool
- In-depth analysis: media events, key figures, agent status times, reports
- 1 day (optional) Infrastructure expansion (e.g. Slave-Instanz) or additional follow-up work
- Hinweis: Je nach Anzahl der Fachbereiche & Komplexität kann die Schulung modular erweitert werden (z. B. 6–7 Tage Schulung bei mehreren Teams).
Secure your training place now
Register now for the individual statistics training course for end customers
Register now for the jtel statistics training course for end customers
We will show you how you can optimally automate your customer service with jtel.
Simply fill in the form below and our sales department will contact you.
