jtel statistics training for end customers
In-depth expertise in reporting, ACD understanding and data-based decisions.
Welcome to the registration page for
jtel statistics training for end customers.
Our 2- or 3-day statistics training course is aimed at jtel end customers who want to exploit the full potential of their ACD data. The aim of the training is to provide you with in-depth knowledge of the jtel data structure, the most important key figures, and how to create meaningful reports and diagrams – all based on realistic ACD scenarios.
Ideal for teams from departments such as reporting, controlling, sales or IT who actively work with jtel data and want to integrate it into third-party tools (e.g. BI systems).
Registration
Register using the form below. Our sales department will process your registration and contact you.
Information jtel statistics training for end customers
Training content:
- Understanding ACD processes: From call simulations to supervisor/agent views
- Analysing the jtel database: structure: tables, columns, processes
- Apply standard metrics according to jtel Wiki
- Create reports and diagrams with BI tools and graphical tools
- Derive key figures yourself for individual requirements
- Optional: Customizing-Tag zur gemeinsamen Umsetzung kundenspezifischer Reports
Number of participants
Recommended: max. 3 persons (e.g. 1x department, 2x reporting)
Technical Requirements
- Slave database instance available (read-only access)
- Access to the customer system and BI tool must be guaranteed in advance.
- Knowledge of SQL and mySQL on the customer side is desirable.
- jtel uses its own notebook on site for training purposes.
Your added value
- You understand how jtel data is structured and how to use it.
- You can create and present your own reports.
- They lay the foundation for data-driven decisions in your company.
- Optional: Support from jtel with follow-up work and report creation is available (e.g. via service quotas).
Quotas & follow-up:
- 1 PT for preparation, documentation & follow-up care included
- Unused training days can be flexibly transferred to service quotas.
- Transparent billing through ticket receipts
The agenda for jtel statistics training for end customers
- 2 training days, each from 9 a.m. to 4.30 p.m.
- Introduction to ACD scenarios, database structure, standard key figures, initial reports and diagrams
- Deriving key figures, deeper database analysis, further developing reports
- 1 training day (optional), from 9:00 a.m. to 4:30 p.m.
- Implementation of individual customer requirements (can be submitted in advance), e.g. outbound statistics
Secure your training place now
Register now for the jtel statistics training course for end customers
Register now for the jtel statistics training course for end customers
We will show you how you can optimally automate your customer service with jtel.
Simply fill in the form below and our sales department will contact you.
