Overview

JobRad was already very successful. However, the extraordinary growth also brought scaling problems when it came to being able to handle up to 500 calls a day.

ChallengeJobRad recognised the key issues and the team learned that jtel could both solve today’s problems and support future developments.

Solution jtel has not only solved today’s problems, but the solution also enables flexible expansion and evolutionary future development.

jtel Industry Solution for Jobrad

JobRad’s rapid growth has made it a market leader in bicycle leasing for business customers. It has been very successful in securing bicycle leasing contracts for over 10,000 companies with more than 1.5 million employees. This exceptional growth resulted in a volume of up to 500 incoming calls per day. As growth continued to increase, JobRad struggled with the volume of calls and the quality of customer service required. A solution was needed that would fulfil customer service needs, increase customer satisfaction and at the same time enable business development with meteoric growth.

The realisation that not only challenges in growth but also in customer service had to be overcome led JobRad to jtel. JobRad needed a holistic approach to prepare for the future. The team installed the jtel system and immediately achieved successful results in transforming customer service. The first step was to set up 15 agents to fulfil both sales and support roles. The solution was connected to an Innovaphone PBX, ensuring full coordination of inbound and outbound calls. This solved all previous call routing problems. In addition, JobRad receives a lot of useful information from the jtel Contact Center solution for the optimisation and development of its business.

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