Energy suppliers and municipal utilities

Energy supply companies and municipal utilities use jtel to enable smooth customer dialogue – on many channels. A large number of processes repeatedly present those responsible with challenges. For example: mass incident announcements. Others burden the hotlines with simple enquiries or simple meter reading reports. jtel enables them to automate these processes or prepare them in such a way that the situation is under control with just a few mouse clicks.

Contact centre service provider

Call centre service providers earn their money with jtel as their workhorse. Onboarding new customers is easy and fast with jtel, and new projects are quickly onboarded. Time-to-market with just a few clicks. True to the motto ‘Bill it or kill it’, the flexible jtel statistics serve as a solid billing basis. This is how business process outsourcing becomes a successful business model. In addition to inbound voice and outbound, offer your customers the handling of digital channels and secure the connection!

Publishers

Publishers are currently caught between traditional print media and digital media offerings. However, one thing has always remained the same: Readers’ need for reliable customer service. Progressive publishers like to use the Voice Bot and Chat Bot solutions from jtel. For personalised customer service around the clock. This makes complaints or holiday service child’s play.