OverviewWeinmann Schanz wanted to optimise the coordination of 70,000 products and shipping to customers throughout Europe with a call centre of 115 agents and 3,000 calls per day.

Challenge

The existing solution had reached the limits of its capacity. Due to constantly increasing demands on call volumes and service processes, a new ACD had to be procured.

Solution

The jtel system was connected to the existing telecommunications system. A future migration to VoIP can be implemented at any time.

jtel Industry Solution for Weinmann Schanz

WS Weinmann Schanz GmbH is a mail order wholesaler specialising in the heating, plumbing and air conditioning industry. Based in Balingen and with more than 30 years of experience, Weinmann Schanz recognises the value of customer service and what it takes to ensure consistent performance. With more than 70,000 products, ensuring the coordination of orders and deliveries is a major challenge. The service centre with 115 agents ensures that everything runs smoothly – for customers throughout Europe.

Weinmann Schanz decided in favour of the jtel ACD and continued to operate the existing PBX. The PBX was initially connected via ISDN / QSIG with the option of migrating to SIP at a later date. This created a high level of investment security with the prospect of later technical modernisation without changing the existing workflow.

Engage in dialogue with jtel

We show you how to optimise your customer service with jtel.

Simply fill in the form below and our experts will be there for you.