Artificial intelligence and automation are the key trends shaping the future of customer service. jtel customers have access to an excellent platform for integrating chatbots, voice bots and Live-Agent easily and cost-effectively – taking their service centre to the next level.

As part of the jtel User Group, five jtel customers will be meeting at jtel’s offices in Ottobrunn on 18 and 19 November 2026 for a hackathon. The requirement is that each organisation comes up with its own idea for a bot designed to ease the workload in day-to-day service operations. The bot ideas will be brought to life with the support of the jtel Dev Team. The best bots will be awarded prizes by an expert jury, before it’s time to say: “Go ahead and deploy the chatbot or voice bot solution you’ve created yourselves within your own company.”
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