From 24 February 2026, it will be that time again: CCW in Berlin will open its doors for three days. jtel will be providing a concrete preview of the customer service of the future. This year’s CCW will focus on the tension between humans and machines. How can we strike a balance between automation and a pleasant and reasonable customer experience? Judge for yourself! Together with our partners onsoft Technologies, peoplefone, Green-IT and NEXT NOZ, we will be presenting solutions this year that play a decisive and individual role in this question.
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Everyone is talking about AI and automation. But how far can you go? The integrative approach of the jtel solution is underlined by our joint appearance with our partners. You could almost call it one-stop shopping.

What’s new? jtel presents the new user interface of Portal 4.0 and provides interesting insights into the world of automation. Whether it’s semi-automated or fully automated service processes or support for agents during customer dialogues, the results are not only noticeable but also measurable. Come and see for yourself – visit us in Hall 4, Stand B2. To make sure you don’t miss out, get in touch with our sales team to arrange an appointment in advance.