This year’s jtel Autumn User Group was a guest at Stuttgarter Versicherung’s headquarters.

In the environment of the large German insurer with 111 years of history, jtel customers exchanged ideas with each other and found out the latest from the jtel development kitchen.

(Uwe Braun, Lewis Graham)

Uwe Braun, managing director of the Stuttgart subsidiary Direct Service Management, captivated the participants with his vision: oversee all of your work from a single source – with jtel as a component in customer service. The focus was on the Robotic Process Automation (RPA) project. The aim here is to increase the automation rate through bots, which automatically carry out process steps at the user level in order to relieve employees and steadily accelerate processes.

After brief insights from jtel operations, jtel CEO Lewis Graham impressed with his contribution to AI-based customer service. Organizations are constantly asking about ways to make their knowledge management available to their customers via chat bots. Lewis demonstrated live how existing information (in this case in the form of a few PDF documents) can be used to train Chat GPT and generate a coherent and well-formulated chat answer within a few seconds. Fascinating! Everyone in the room and among the remotely connected user group participants has already mentally seen their own service processes automated or at least looked for solutions and ways to relieve employees or save costs on this basis.

This was also reflected in the final QA round, in which many creative ideas became apparent.

Afterwards, the participants had the opportunity to enjoy a lively conversation in the legendary Stuttgart canteen and end the interesting day with a good coffee. A huge thank you to the people of Stuttgart and the team around Uwe Braun!