Our latest technical short webinar took place on 16 January 2025 and once again focused on exciting developments in AI and automation in customer service. With a great turnout and lively dialogue, we once again proved that the jtel short webinars are a success. Review in the jtel academy

A highlight of the webinar was the introduction to RAG Bots – a pioneering technology that utilises Retrieval Augmented Generation (RAG). RAG bots combine the strengths of large language models with company-specific knowledge to provide precise, up-to-date and contextually relevant answers.

What makes RAG-Bots so special?

• Accuracy: Access to company data such as wikis, FAQs or product documentation.
• Efficiency: Reduction of irrelevant or incorrect answers through targeted data integration.
• Possible applications: From FAQ bots to helpdesk tools – RAG bots are versatile.

With these bots, you can measurably reduce the workload of your service teams, improve customer service and ensure that your customers receive the right information quickly.

Are you interested?

Contact jtel sales and stay informed about upcoming webinars and technologies.