Welcome to the jtel stand in Hall 4 B2! jtel will be bigger than ever at CCW 2025 with good partners and friends. And there are good reasons for this: AI and automation are driving the industry forward and creating new solutions and cooperation approaches for market participants. Together with our partners and friends, we will be presenting intelligent and cost-saving solutions for your customer service.

Existing customers who already have the jtel platform can easily create chat bots and voice bots themselves and integrate them seamlessly into their customer service. The only requirements are the jtel IVR GUI and, depending on the use case, a voice service such as Azure Speech Services. But the jtel team has even more in store: we will be showing RAG bots that deliver customised answers in outstanding quality. Data sources can be, for example, the corporate wiki or even the provider’s website. In a clever combination with sophisticated routing, a high-class customer service can be provided that measurably reduces the workload of agents.

Which jtel partners are on board this year? Ender Turing is jtel’s technology partner for top-class quality management solutions. The solution makes it possible to analyse the spoken and written word throughout the entire customer service process according to individual scorecards. Agent coaching and comprehensive reporting are key components of the software suite. Another long-standing partner is onsoft Technologies. Onsoft Voice Recording stands for seamless and encrypted recording as well as audit-proof storage of conversations and is 100% MiFID II compliant. Our partnership is unbeatable, especially in the MiFID II-relevant environment. Our Gold Partner SIEVERS Group is a new addition to the ranks of our partners and friends at jtel. The SIEVERS team has a wealth of experience in planning, setting up and operating jtel solutions. SIEVERS offers first-hand, holistic solutions from voice and network infrastructure to process-orientated customer service environments. Contact us now for free tickets and appointments!