In recent years, it has become increasingly clear which AI applications make sense in customer service. There are hardly any limits here, but some processes or sub-processes can be found again and again and are now well established, accepted and earning their money.

But what about AI support at the employee workplace? Here, too, “the sky is the limit”. A wide variety of applications are conceivable here and many are already in production. Some particularly effective examples: Summarizing conversations and then automatically writing them down in backend systems such as CRM or ERP.

The amortization period here is just a few days per month. On the other hand, processes such as a customer satisfaction assessment or transaction code recording provide reliable information about what is currently happening in customer service.

But what comes next? What are your requirements and ideas with which you can support your employees in customer service and perhaps even save a lot of time and therefore money? Get in touch with us. The jtel AI pipeline is ready to realize your AI ideas.