WS Weinmann Schanz GmbH is a specialized wholesaler for heating, sanitary and air conditioning technology based in Balingen/Germany. With more than thirty years of experience in this field, Weinmann Schanz knows the value of good customer service and how it can be ensured with consistent quality. The range includes more than 70,000 products and it must be ensured that more than 98% of them are permanently in stock and can be delivered to more than 50,000 customers across Europe within 24 hours.

As you can imagine, secure coordination of ordering and shipping across such diverse product lines is a fundamental requirement to achieve such a level of service. And a complex challenge at that. Weinmann Schanz handles more than 3,000 calls daily and maintains a call center with 115 agents. Having the right infrastructure available for this is vitally important and essential.

For this reason, the existing call center and ACD solution should be modernized in order to maintain the high level of service that Weinmann Schanz is known for.

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