Flexible, future-proof ACD and call centre solutions enable Nordic enterprises and service providers to benefit from improved connectivity, virtualisation and cloud-based deployments as they move away from traditional, monolithic platforms.

Münich, 13. February 2014

jtel GmbH, a leading provider of advanced IVR and ACD solutions, today announced that it has signed a new strategic partnership with ICCC to offer its advanced ACD and call centre solutions to customers in the Nordic region. ICCC, a Danish-based provider of unified communications solutions with a global presence in over 50 countries, is joining forces with jtel to profitably meet the growing need to replace outdated, traditional ACD and call centre solutions.

‘Everyone knows the benefits of call and contact centres for companies and service providers, but the current generation is no longer up to date. Our customers need flexible innovations that offer them customised solutions for their specific needs and complement their other sales channels. They want flexibility in deployment – whether in the cloud or in hybrid solutions – and they recognise the added value that WebRTC offers them,’ says Leif Rasmussen, Managing Director of ICCC. ‘We need a partner who can offer us this innovation so that we can meet our customers’ needs and offer our customers the best possible service in the call centre.’

Companies and service providers are constantly coming up against limits in their attempts to differentiate their business areas and constantly improve their customer service and customer satisfaction based on the solutions currently on offer. New technologies such as WebRTC are expanding communication options and extending access to an increasingly diverse range of channels. Organisations must take advantage of these trends in order to remain attractive to their customers and increase customer loyalty.

‘We can already see that our customers are looking for more and more flexibility to meet their customers’ needs. This level of flexibility is hard to achieve with traditional or monolithic solutions,’ said Lewis Graham, Managing Director of jtel, adding: ’For this reason, we expect to see unprecedented demand for our solutions and our partnership with the local experts at ICCC will ensure that we can provide even more organisations with our solutions.’

About jtel:

jtel delivers scalable, high-performance applications and solutions for enterprises, telecoms operators and media and content providers that generate revenue and deliver a fast return on investment.

jtel offers experience in applications for call centres, ACD, dialers, call recording, data and audio conferencing, IVR, intelligent network solutions and their multi-client control via web portal solutions. All our solutions can be extended through flexible application development environments. jtel offers flexible customisation with a proven guarantee of success.

The solutions from jtel can be used in a conventional or VoIP infrastructure and offer secure investment protection. Founded in 1997, the company’s products, software modules and customer solutions are now installed at over 200 locations in Europe and handle millions of calls every day.

www.jtel.de Contact for media: Lewis Graham, CEO jtel GmbH Valentin-Linhof-Str. 2 81829 München Deutschland E-Mail: info@jtel.de Tel.: +49 (89) 4614950 – 00 Fax: +49 (89) 461950 – 29

About ICCC:

The Danish company ICCC was founded in 1982 and is a global provider of unified communications solutions. We offer customised IP communication solutions and services that optimise your business solutions. We have a global customer base that includes integrators, distributors and sales partners in the telecoms sector, focusing on network operators, virtual operators, service providers, large enterprises and the public sector.

www.iccc.dk Contact for media: Leif Rasmussen, Managing Director ICCC A/S Måløv Byvej 229 G 2760 Måløv Dänemark E-Mail: lr@iccc.dk Tel.: +45 44 86 04 36 Fax: +45 44 86 03 99