The Stuttgart-based company chooses jtel to update its contact center, optimize call processing and open up new data sources to improve business processes.

Munich, April 21, 2015: jtel GmbH, a leading provider of advanced ACD and IVR solutions for large and service companies, today announced that Stuttgarter Lebensversicherung a.G. implemented jtel’s state-of-the-art ACD platform for their call center. As a result, Die Stuttgarter benefits from immediate increases in productivity.

Stuttgarter Lebensversicherung a.G. – known throughout Germany as Die Stuttgarter – is one of the leading insurance providers. The mutual insurance association looks back on a tradition spanning over 100 years. The company’s busy call center is subject to large fluctuations in demand. Normally the call volume is over 1,500 calls per day. At peak times, more than 5,000 calls have to be handled every day. The solution the company was previously using could no longer provide the reliable stability and performance required to provide the outstanding customer support that Die Stuttgarter is known for.

The Stuttgart-based company decided to replace the previous solution and chose jtel ACD. This new solution has provided an immediate improvement in stability. It offers the company the flexibility it needs to cope with peak loads and fluctuations in demand. According to estimates, Die Stuttgarter is already benefiting from increases in productivity, which contribute to the rapid amortization of the resources used and high profitability.

“jtel has had extensive discussions with our team to ensure that not only our current needs are met, but also our future requirements are taken into account,” explains Uwe Braun, call center manager at Stuttgarter. “Not only have we now achieved the stability we need, but we also have access to comprehensive data that will help us improve our service levels and help us achieve our goal of continuous innovation. A particular benefit of jtel ACD is that it helps us add a personal touch to customer service. Callers are connected to the employee they spoke to last time, provided they are free at the time. This helps to build a more personal relationship with our customers and thus strengthen their loyalty to the company,” continues Uwe Braun.

The motto underlying jtel’s approach, “small details, big impact,” has led to many additional benefits. For example, the statistics collected can be used to reduce the effort required to calculate and process sales-based compensation packages for individual employees. This indirectly helps to increase employee satisfaction.

“Multi-channel communication is simply part of business life today. “Companies like Die Stuttgarter have to respond to incoming inquiries via a whole range of channels,” explains Lewis Graham, CEO of jtel. “With jtel ACD, Die Stuttgarter can ensure that all incoming inquiries are processed quickly, efficiently and by the right employees – regardless of their source.”

jtel ACD enables organizations of all sizes to achieve optimized, efficient call distribution in call and contact centers. It ensures that incoming and outgoing phone calls are distributed in accordance with clearly defined rules and conditions that can be easily customized.

By working with jtel, Die Stuttgarter has found a solution that helps overcome their immediate challenges while offering operational and cost advantages. In addition, a business partnership was established that will continue to provide competitive advantages in the future.

jtel ACD enables organizations of all sizes to achieve optimized, efficient call distribution in call and contact centers. It ensures that incoming and outgoing phone calls are distributed in accordance with clearly defined rules and conditions that can be easily customized.

About jtel

jtel has specialized in solutions in the telecommunications industry since 1997. We deliver high-performance and scalable applications and solutions for companies as well as carriers and service providers. Today, more than 200 companies in Europe trust jtel products and millions of calls are processed every day using jtel solutions. Our expertise includes call center applications, ACD, dialers, voice recording, conference and IVR systems. All of our solutions have comfortable graphical environments and can be expanded at any time. jtel has been offering solutions that are independent of telecommunications systems for over 17 years. Our customers not only place special demands on our products, but also on the entire jtel organization. Support 24 x 7 x 365 days is already a matter of course for us. jtel offers a system that is excellent in terms of price and performance to suit your requirements.

Contact: Björn von Meyenn bjoern.vonMeyenn@jtel.de www.jtel.de

About Die Stuttgarter:

With over 100 years of tradition, Die Stuttgarter has made a name for itself as a pension insurer. Thanks to its above-average financial strength and products that have received multiple top marks, the modern and dynamic insurer is a reliable partner for private pension provision, accident, occupational disability, care and risk insurance. The Stuttgarter offers a complete tariff plan consisting of classic, investment-oriented and hybrid pension products. The company also has proven expertise in company pension schemes. As a mutual insurance association, Die Stuttgarter is exclusively committed to the interests of its insured persons. The company has established itself as a strong partner in broker sales and ensures service for its business partners through a nationwide network of branch offices and broker advisors. In 2014, Die Stuttgarter was named the best broker insurer in the life insurance category by Focus Money for the seventh time in a row. The Stuttgart company has proven strength and reliability since 1908, combining tradition with modernity and solidity with dynamism. At Stuttgart this means: “We make the future out of tradition”.

www.stuttgarter.de Contact: Uwe Braun