There is considerable hype surrounding the “cloud” and a new forecast is released every week. This underlines the growing trend towards cloud services. Additionally, it seems that every analyst and vendor has their own opinion about the best approach.

But before the migration of services such as For example, if a call center move to the cloud is targeted, we should ensure that the economic benefits of doing so are clearly defined. In addition to practical benefits, there should be clear financial benefits.

According to recent analysis from Aberdeen Group, not only are there clear financial benefits, but they are said to be significant. An important challenge for call center operators and providers is keeping costs under control. Rising operating costs impact a company’s ability to deliver superior customer service. According to Aberdeen research, cloud-based call centers generate 27% lower annual operating costs compared to traditional call centers.

This is a key difference and offers a clear financial advantage for migrating call centers to the cloud. But while the process is attractive, we must also consider the fact that migration itself is challenging and costly. Organizations have already made investments and have an existing infrastructure. Changes that are not properly planned and executed can result in new problems and costs.

The “cloud” isn’t necessarily the best answer for all businesses – at least not yet! Different approaches have their advantages – a purely on-premise solution, in some cases a hybrid approach, or a pure-play cloud option. Despite some clear economic advantages, it is not always easy to make the right choice.

This is the area where JTEL can help you. While we understand the benefits of the cloud, we are not dogmatic in our thinking. We also understand that our customers have the need to maximize the ROI of existing investments in their own infrastructure. We recognize that they typically require solutions that have flexible performance. For example, an existing solution could be enriched with additional resources from the cloud to handle seasonal or fluctuating demand. Yes, migrating to the cloud or expanding existing infrastructure with cloud solutions can offer significant benefits to your business model. We at JTEL will help you make the right choice and create a sensible migration path for you.

We offer you innovative products for your company as well as the experience and know-how to plan the best solution for you. Why don’t you talk to us/jtel and see for yourself that we can work with you to develop the ideal call center for you?!