This topic is huge but fundamentally important for the service experience you offer your customers. That’s why you constantly stay on the ball in order to permanently improve the service!

Ganz gleich über welchen Touchpoint Ihre Kunden Sie ansprechen, Anfragen müssen zu jeder Zeit optimal verteilt und auch gemessen werden. Ganz gleich, ob Telefon, Email, Social Media, Chat-Sessions oder andere Wege genutzt werden, Ihre Kunden erwarten immer gleich guten Service.

jtel enables optimal routing, consolidated across all channels and precise measurements – real-time and historical. This gives you a complete picture of interaction with your customers on an individualized basis.

This is just one of the reasons why our customers have chosen jtel. In addition to specific and innovative capabilities, we are always adapting and evolving our solutions. In this way, we help our customers to meet their customers’ needs.

Permanent further development of the jtel software suite and flexibility to meet individual needs is a matter of course for jtel. For example, we ensure that data can be consolidated across various interfaces with almost any CRM system our customers use.

Information is available in the client AgentHome or in the leading application on the agent desktop so that business transactions can be processed without having to consult another system. This enables faster handling of requests and reduces the time needed to resolve or respond.

Multichannel is important but it is not that easy to be able to offer a variety of communication channels. You need to relate information and present it in an engaging way while simplifying the process so your employees can deliver better service. This is just one of the many ways jtel can help you deliver the service your customers expect.

We will focus more and more on this topic in the coming months. Because in the end it is fundamental that your clients have satisfied customers! At jtel, this is the key to our business – and yours