jtel offers advice and services for individual redesign.

Customer service is individual. What you have planned, designed and configured to offer your customers the best possible service experience should be questioned from time to time.

Which media channels do customers want to use to talk to you? What does your caller experience in the waiting area? Which callers should be prioritised? Are the displays on the wallboards still meaningful for your colleagues? What figures does management need in the current market situation?

These and many other questions mean that the jtel system needs to be adapted. Bring our expertise into your company and put your workflows to the test. For successful customer communication – today and in the future.