Innovaphone PBX can also be used with jtel’s call center solution with powerful multi-channel functions, live reporting and even deeper integration.

Munich / Sindelfingen, May 18, 2015 – The company jtel offers a call center and helpdesk solution that is perfectly and seamlessly integrated into the innovaphone PBX.

Lars Dietrichkeit, innovaphone

Helpdesk, customer service and contact center

In addition to the diverse functions in telephony, customer service is a complex task for many companies. “The collaboration between jtel and innovaphone enabled deep integration into the infrastructure, so that the customer can easily administer complex processes at a central location,” says Lars Dietrichkeit, Head of Business Development at innovaphone.

jtel is characterized by flexibility, adaptability and many years of experience and not only offers customers a classic ACD, but also integrates other communication channels such as email and fax. “Today it is important not only to offer a full-time solution for mapping all communication processes. The solutions must be so flexible that the costs for installation and setup are kept as low as possible. This means the customer can save money and easily make changes themselves later,” says Björn von Meyenn, sales manager at jtel GmbH.

The interface

The jtel-Innovaphone interface connects both systems and thus enables access to common configuration data. Furthermore, status information is exchanged between both systems so that the jtel system can always access the current status of the employees in the call center.

Users are created, modified and deleted in the innovaphone system. This information is automatically transferred to the jtel system via the connector.

Users can log in to the innovaphone PBX to determine the number they are currently calling on, control their availability, listen to voice mails and use other related functions. Agents can also use the feature-rich innovaphone MyPBX client and thus, for example, work as agents on the web via WebRTC.

In addition, additional fields are stored in the jtel system, which represent various options of the jtel system – e.g. the skill of the user in the respective group. This data is provided with default values when an assignment is created and can be modified in the jtel system.

About jtel

jtel has specialized in solutions for the telecommunications industry since 1997. We deliver high-performance and scalable applications and solutions for companies, carriers and service providers. Today, more than 200 companies in Europe trust jtel products and millions of calls are handled daily with solutions from jtel. Our expertise includes call center applications, ACD, dialers, voice recording, conferencing and IVR systems. All our solutions have convenient graphical environments and can be expanded at any time. jtel has been offering independent solutions to PBX manufacturers for over 17 years. Our customers place special demands not only on our products, but also on the entire jtel organization. Support 24 x 7 x 365 days is already a matter of course for us. jtel offers an excellent system in terms of price-performance comparison to meet your requirements.

www.jtel.de

About innovaphone

Since its founding in 1997, innovaphone AG has played a key role in shaping the development of IP telephony. Entrepreneurial thinking and development work are characterized by the guiding principles of long-termism, value, solidity and continuity. To date, the medium-sized technology company with 80 employees is 100% self-financed. All innovaphone products come from the innovaphone development department in Germany. The company headquarters is in Sindelfingen, other company locations are in Austria and Italy.

Under the name “innovaphone PBX”, innovaphone offers a complete IP telephony and unified communications solution that is suitable for all company sizes and requirement profiles.

www.innovaphone.com