In a joint webcast on the topic of “Clever Contact Center Solutions for Utilities in the Energy Crisis,” jtel and SIEVERS Group jointly presented a whole range of solutions for energy providers.

The energy crisis is having a massive negative impact on customers, employees and energy suppliers. Customers are increasingly calling, writing emails and orienting themselves in other ways. In this webcast, participants learned about clever solutions to measurably improve customer satisfaction and enable employees to work comfortably. Energy suppliers are shown how the worst can be mitigated and improvements can be achieved with just a few adjustments. A key key is increasing the level of automation. Intelligent chat bots and voice bots were presented in this webcast.

Ideas presented to improve customer service were:

• Clever Routing-Features in the Contact Center
• Data integration in SAP utilities, Schleupen or Wilken
• Automatic processes through voice bots