The jtel system can be extensively administered. Every jtel administrator should be able to intervene in the routing process. Sometimes an announcement needs to be changed quickly (perhaps via text-to-speech), or the general routing needs to be changed for the works meeting. Whatever the individual challenges are, a jtel administrator training course will prepare you for such cases.

In this training course you will learn how to administer the jtel system!

Focus topics

Overview

jtel product portfolio

Basics

Call distribution, service number, ACD group, supervisor and agent

ACD configuration settings

User management and ACD options as well as group configuration with call recording, queue, distribution variants and rules, transaction codes, and assignment of a service number

Agent and supervisor view

Agent status, functions during a call, WebClient and MiniClient

Routing application

Basics and structure of the routing application, versioning, objects, announcement management, DTMF menu, parameterisation of the service number, working with variables, statistical markers, opening hours and public holidays

Authorisations

Customisation of security groups

Reporting

Retrieve and subscribe to reports

Troubleshooting and error analysis

Call log, counter statistics

Interfaces

Overview of interfaces to external systems

Target group

jtel administrators at our customers

Conditions of participation

Costs: 1.485 €
Prerequisite: Customer is administrator of the jtel portal

Next training date

Time: 04.05.2023 12:00 pm – 05.05.2023 1:00 pm
Location: Alte Landstraße 29, 85521 Ottobrunn near Munich (conference room) in the office complex.

Register here