According to the GDPR, the data subject must be comprehensively informed about the data processing when (directly) collecting personal data. Article 13 paragraph 1 GDPR even stipulates that the information must be communicated to the data subject at the time it is collected. This is not a problem if the people concerned are face to face and contact is made via the website or in another written form. But how can this obligation to provide information be complied with if the first contact takes place via telephone?

The jtel Outbound Dialer enables call centers to effortlessly comply with GDPR regulations by adding a flexible, customizable compliance module.

For many call centers, outbound business operations are of great importance and compliance with the rules is necessary and advisable in order to avoid possible fines.

So when call center agents make their outbound calls, they must ensure that they comply with these rules. The list of information requirements is long and it is therefore very important to provide this information in a telephone call in such a way that, on the one hand, the telephone call remains a positive memory and, on the other hand, the legal component is demonstrably adhered to.

To solve this problem, jtel has developed an application that enables call centres to smoothly ensure GDPR compliance on the first call from a new contact without harming the call process and experience. At the same time, the jtel solution also fulfils the documentation and verification requirements for the call centre service provider.

Customer feedback shows that the jtel solution was an elegant solution to the information requirements in accordance with the GDPR for outbound telephony.