Munich, 23. January 2014

jtel, a leading provider of state-of-the-art IVR and ACD solutions, presents 8-SWITCH, a complete GUI solution for the increasingly popular FreeSWITCH open source telephony platform. The GUI is supported by jtel’s application server with telecoms functionality. This provides a complete and secure runtime environment for real-time services.

FreeSWITCH can be used for a wide range of applications. The system is designed to be scalable and platform-independent and can be used for media processing and as a multi-protocol router. While FreeSWITCH is now increasingly being deployed by carriers and enterprises due to its capital cost advantages, programming and configuring the FreeSWITCH installation remains a complex task that often requires expert programming skills. This can result in unforeseen operational costs that can affect the long-term business success and return on investment of such a deployment. It also means that the potential of using FreeSWITCH to support a range of applications is not fully realised.

8-SWITCH solves this problem by providing a simple, intuitive means of configuring, managing and extending FreeSWITCH, allowing users to quickly and efficiently add new services and customise their installation. This significantly improves return on investment and shortens time to market while reducing operating costs.

‘We recognise the benefits of FreeSWITCH, but the hidden costs can have an unforeseen impact on business value. Now users can benefit from our proven solution and maximise their returns,’ said Lewis Graham, Managing Director of jtel. ‘More importantly, we enable users to easily add capacity and services to enter new markets and ensure differentiated offerings without the need for expert help,’ he added.

By significantly reducing the time it takes to develop applications, organisations can take advantage of a wider range of opportunities to generate revenue and significantly reduce operating costs. 8-Switch offers proven, intuitive and easy ways to program FreeSWITCH, ensuring that return on investment is maximised. It also enables integration with other third-party software, providing further opportunities for innovation.

The combination of jtel and FreeSWITCH offers a wide range of possibilities for expanding and improving implementation. jtel will be presenting its innovative 8-SWITCH solution at Call Center World, the leading international congress trade fair for customer service, communication and contact centre technology, which takes place in Berlin from 18 to 20 February. jtel looks forward to seeing you – at Stand A6 in Hall 2.1.

Press Contact: Lewis Graham JTEL GmbH Valentin-Linhof-Str. 2 81829 München Deutschland E: info@jtel.de T: +49 (89) 4614950 – 00 F: +49 (89) 4614950 – 29 www.jtel.de