Contact centres have become a central component in ensuring effective customer service. Until now, however, they have mainly been the preserve of larger organisations. However, with the increased adoption of cloud solutions in core business areas and communications, hosted contact centers have become a new and viable option for small and medium-sized businesses as well.

The ACD experts at jtel have found a strong partner in NFON AG, a leading provider of hosted business telephony solutions. This makes it possible to deliver a completely cloud-based contact center solution. It is fully hosted and supports key ACD features, omni-channel communications management and call recording. Of course, the usual integration and performance functionality from the NFON offering is also supported.

Recently, our Managing Director Lewis Graham took part in a webinar interview hosted by ComputerWoche magazine. Together with Leonhard Steinbauer from NFON, he explained how companies can benefit from a cloud-based contact center.

• Understand how easily full contact center capabilities are achievable
• Find out how you can avoid CAPEX
• Discover a completely OPEX-based approach to customer support and service
• Find out everything about Multichannel functions