Munich, 24 May 2013

JTEL, a leading provider of advanced IVR and ACD solutions, has launched a complete turnkey call centre solution. ‘Call Centre in a Box’ is based on proven JTEL technology and is now available for carriers and companies of all sizes. The successful concept of the call centre solution offers rapid integration into existing infrastructure.

By integrating PBX functionalities with the ACD, ‘Call Centre in a Box’ dispenses with the otherwise necessary CSTA licences and other proprietary PBX integrations. This significantly reduces costs and considerably simplifies inbound call management.

‘Call Centre in a Box’ is linked to the customer applications via easy-to-use APIs to allow the company to concentrate on the essential task. This consists of integrating communication with business partners into the processes to increase overall productivity.

In addition to utilising JTEL’s existing expertise, the solution also offers the connection of agents via a WebRTC-capable browser. Customers can also benefit from the ‘Click to Call’ function and thus utilise additional options for an active customer approach.

With ‘Call Centre in a Box’, call centre agents can communicate simply by logging into the system using a PC/laptop with a headset or microphone and loudspeaker via a WebRTC-compatible browser. If a conventional connection with telephones or other devices is required, this can of course also be realised.

The WebRTC function of ‘Call Center in a Box’ reduces the CAPEX requirements for the provision of call centre solutions and takes advantage of the spread of WebRTC-capable browsers.

‘‘Call Centre in a Box’ extends our existing solutions and offers our customers simple integration into their processes with forward-looking call centre functionalities,’ commented JTEL Managing Director Lewis Graham.

‘We understand how companies are challenged by constant competition and ever decreasing budgets for IT infrastructure to find innovative solutions for dialogue with the customer: ‘Call Center in a Box’ enables additional services to be offered quickly and with minimal effort (without costly PBX integration). What’s more, WebRTC has greater flexibility for agents and additional points of contact for customers who want to communicate directly with their business partners via the respective website,’ he added.

‘Call Centre in a Box’ contains integrated ACD, IVR, Application Server and PBX modules in one application. The system also offers an open SOAP-based API that enables direct connection to company applications such as ERP and CRM software.

The integration of previously separate applications ensures greater efficiency and productivity and, last but not least, improved communication in business processes. The solution is perfect for integration into any type of organisation. Whether small or large; it provides a cost-effective solution for inbound call management and distribution with minimal running costs.

‘Call Centre in a Box’ from JTEL is a complete next-generation solution, optimally tailored to the latest corporate communications.

It can be linked to existing solutions and used in the event of increased capacity or overflow, helping service providers and companies to utilise their resources and investments effectively.

Contact information: Lewis Graham JTEL GmbH Valentin-Linhof-Str. 2 81829 München Deutschland E: info@jtel.de T: +49 (89) 4614950 – 00 F: +49 (89) 4614950 – 29 www.jtel.de