We are often asked by our customers about cloud variants and their benefits. Of course, we offer a full range of solutions – our call centre and ACD products can be deployed on public, private or hybrid clouds, or integrated into traditional network-based models. But not every option is optimal for every customer.

We are convinced that the cloud variant offers many advantages – it is quick and easy to implement and there are benefits in terms of investment and operating costs. Analysts also seem pretty sure that a hosted or on-demand solution offers significant cost benefits.

Nevertheless, we endeavour to find the right solution for each individual customer that best suits their current and future needs.

This is not always easy – it depends on a number of factors. Where your call centre agents are located, or whether you want to provide additional on-demand capacity. Or you may be looking for a completely new, customised solution.

For this reason, we are flexible and do not favour one variant from the outset. Together with the customer, we first look at exactly what you need and what your requirements are. We then suggest a deployment model that best suits your company.

We make sure that we choose an option that can grow with your business so that a long-term partnership is possible if desired.

If you are currently considering a new solution, contact us and together we can plan and, if required, integrate a solution that is optimised for you. It doesn’t matter whether the cloud or on-premise approach is used. The main thing is that you are convinced by the overall concept.