Communication technology and the company: An increasingly mixed environment
Communication technology is still considered one of the most important tools for companies....
Communication technology is still considered one of the most important tools for companies....
Customers visiting a company's website in search of products sometimes need a little help....
Every company uses different applications to manage communications, customer data, accounts, processes, etc....
Flexible, future-proof ACD and call centre solutions enable Nordic companies and service providers to...
Customer experience is a complicated matter....
jtel, a leading provider of state-of-the-art IVR and ACD solutions, presents 8-SWITCH, a complete GUI solution for the increasingly popular FreeSWITCH open source...
FreeSWITCH is an open source telephony platform that is enjoying increasing popularity and can be used for a wide variety of applications....
Voice recordings have been of utmost importance for various companies for many years....
Once you have decided what you need a call centre for, the next step is to consider how you want to contact your...
Call centre or contact centre: A change seems to be taking place in corporate customer service....