Reverse-skill Routing
What is reverse skill routing? How does it help you allocate agent resources more efficiently to increase productivity and improve service? ...
What is reverse skill routing? How does it help you allocate agent resources more efficiently to increase productivity and improve service? ...
jtel helps you generate new audio messages faster and easier....
This topic is huge but fundamentally important for the service experience you offer your customers....
How can you ensure that web chat sessions are fully integrated into your contact center?...
Towards the end of last year, two new security vulnerabilities, “Meltdown” and “Spectre”, emerged. In this email we would like to inform you...
The year of our 20th company anniversary is coming to an end and we can look back on many achievements....
Since companies across all sectors have increasingly taken advantage of cloud-based offerings, there has been a growing awareness of the potential gains that...
For many retailers, this is by far the busiest time of the year....
One of the most interesting recent achievements in the contact center industry was not technical but, surprisingly, cultural....
Contact centres have become a central component in ensuring effective customer service. Until now, however, they have mainly been the preserve of larger...