Multi-channel strategy in the call centre
It used to be so simple; if we wanted to speak to a company, we picked up the phone, dialled the number -...
It used to be so simple; if we wanted to speak to a company, we picked up the phone, dialled the number -...
There is considerable hype surrounding the “cloud” and a new forecast is released every week....
Incorporating customer experience into the development process is crucial to the success of outstanding call centre solutions....
We have already reported on various models for call centre solutions in recent articles....
We are often asked by our customers about cloud variants and their advantages....
JTEL, a leading provider of advanced IVR and ACD solutions, has launched a complete turnkey call centre solution....
During our participation at CallCenterWorld in Berlin in March of this year, we were able to demonstrate the advantages of cloud-based call center...
WebRTC is attracting a lot of attention from the telecommunications industry....
JTEL would like to take this opportunity to thank you for the many good discussions at the CCW in Berlin and your interest...
JTEL at the ‘Business and Cooperation Exchange’ on 18 April 2013 in Vienna...