Press release: Preventive measures that set an example for Europe: Code Germany and DVTM FairApp seal
Dr Detlef Eckert, Director at the EU Commission, praises pioneering DVTM measures...
Dr Detlef Eckert, Director at the EU Commission, praises pioneering DVTM measures...
Computer telephony integration, or CTI, is nothing new - it's been around almost as long as we've been in the industry....
JTEL will also be present at CallCenterWorld 2014 in Berlin, demonstrating the latest cloud-based platforms and applications....
When setting up a call centre, it is important to understand why you should make such an investment....
Many companies claim to have a clear focus on customer response in terms of corporate communications....
It used to be so simple; if we wanted to speak to a company, we picked up the phone, dialled the number -...
There is considerable hype surrounding the “cloud” and a new forecast is released every week....
Incorporating customer experience into the development process is crucial to the success of outstanding call centre solutions....
We have already reported on various models for call centre solutions in recent articles....
We are often asked by our customers about cloud variants and their advantages....